FREQUENTLY ASKED QUESTIONS
Get answers to some of the common questions we get.General Questions
Does Apex Chem-Dry offer coupons, specials, or promo codes for carpet cleaning?
Does Apex Chem-Dry utilize steam cleaning for carpets?
No, Apex Chem-Dry does not employ steam cleaning methods. Instead, our unique process harnesses the power of carbonation to effectively lift dirt and grime from your carpets. This approach requires significantly less water compared to traditional steam cleaning. Please proceed to the following question for a detailed comparison between Chem-Dry and steam cleaning.
What types of cleaning services does Apex Chem-Dry offer?
Apex Chem-Dry specializes in more than just carpet cleaning! We provide a range of services to refresh and revitalize your home, including upholstery cleaning for furniture, rug cleaning for area rugs of all kinds, and even pet urine removal treatments to tackle those tough accidents. We’re here to help you keep your entire home clean and healthy.
Carpet Cleaning
How long does it take for carpets to dry after Apex Chem-Dry cleaning?
With Apex Chem-Dry’s low-moisture Hot Carbonating Extraction process, carpets typically dry in 1 to 2 hours—much faster than traditional steam cleaning, which can take 24 hours or more. This means you can get back to enjoying your clean home sooner, without the inconvenience of soggy carpets.
How often should I have my carpets professionally cleaned?
We recommend having your carpets professionally cleaned by Apex Chem-Dry every 6 to 12 months. This helps maintain your carpet’s appearance, extends its lifespan, and promotes a healthier indoor environment by removing dirt and non-living allergens*.
Can Apex Chem-Dry remove tough carpet stains like wine, coffee, or pet accidents?
Yes! Apex Chem-Dry specializes in stain removal and has powerful solutions designed to tackle even the most stubborn stains, including wine, coffee, ink, and pet accidents. While results can vary, our trained technicians have a high success rate with tough stains.
How does Apex Chem-Dry remove pet urine odor from carpets?
Pet urine odors can be persistent and difficult to remove if not treated properly. As the urine dries, it leaves behind millions of concentrated urine crystals deep within the carpet and padding, which become increasingly pungent over time. While many cleaning services simply mask the smell, Apex Chem-Dry goes further. Our proprietary P.U.R.T.® (Pet Urine Removal Treatment) targets the source of the odor*—breaking down the urine crystals and neutralizing the enzymes. The result is a deep clean that removes pet odors* for good, not just temporarily.
Should I vacuum before Apex Chem-Dry arrives?
No need! Vacuuming before your appointment isn’t required. As part of our standard service, our trained technicians will thoroughly vacuum your carpets using a powerful commercial-grade vacuum equipped with HEPA filtration. This ensures we start the cleaning process on a fresh, debris-free surface for the best results.
Will Apex Chem-Dry’s cleaning process leave my carpets soaked?
No. Unlike traditional steam cleaning, Apex Chem-Dry uses a low-water method that leaves your carpets clean and dry in just a few hours—not days. Our process uses less water, helping to prevent mold and mildew growth.
Can other carpet cleaning methods damage my carpets?
Yes, certain methods—like traditional steam cleaning—can actually harm your carpets. Steam cleaning saturates carpets with large amounts of soapy water, which is then extracted with powerful suction. However, because so much moisture is used, carpets often take 1–2 days to dry completely. This prolonged drying time can create the perfect environment for mold and mildew to develop beneath the surface, potentially leading to odors and long-term damage.
What is considered a room?
At Apex Chem-Dry, a standard room is defined as up to 150 square feet. If any room exceeds this size, an additional area charge may apply. Please note that hallways and staircases are treated as separate areas and are not included as part of a standard room measurement.
Upholstery Cleaning
How much time is needed for the furniture to dry completely?
Typically, furniture dries in just a few hours. However, in certain situations, it may require overnight drying. This depends on the type of upholstery fabric and the extent of cleaning performed. For instance, areas with significant staining may take longer to dry.
Can I have my upholstery protected against stains after cleaning?
Absolutely! Once your upholstery has been professionally cleaned, you have the option to enhance its durability and resistance to future stains with Chem-Dry’s Protectant.
How does the Chem-Dry method clean upholstery effectively?
Chem-Dry utilizes a unique hot carbonating extraction cleaning technique, highlighted by our exclusive cleaner, The Natural®. This advanced method employs carbonated cleaning bubbles that effectively loosen and extract dirt, soil, non-living allergens*, and spots from the fibers of your upholstery. Following this, our efficient extraction equipment is used to thoroughly remove the cleaning solution along with dirt, soil, and airborne contaminants from your furniture. The result is a deeper, healthier clean compared to other methods in the industry.
How frequently should you have your furniture professionally cleaned according to upholstery manufacturers?
Manufacturers suggest scheduling professional upholstery cleanings every 24 to 48 months. However, if your home includes kids, pets, or residents with allergies or asthma, more frequent cleanings are advised to enhance air quality and promote a healthier living environment. Additionally, if your furniture shows signs of stains, saturation, or unpleasant odors, it is likely time for a cleaning.
Why is it important to get my upholstered furniture professionally cleaned?
Carpeted homes often trap as much as 80% of the dust and dirt brought inside within the furniture and upholstered materials. If left uncleaned by professionals, these particles can accumulate in your carpets and furniture, leading to potential health hazards.
Area Rug Cleaning
How does Chem-Dry's cleaning process benefit my rugs?
Chem-Dry offers a highly effective and gentle cleaning and drying process for area rugs that ensures the dyes within the fibers of your rug are preserved, keeping the colors vibrant and fresh. Our cleaning products are designed to leave no soapy remnants behind, which means your area rugs not only stay cleaner longer but also maintain their beauty and brightness.
Why should I have my area and oriental rugs cleaned?
Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt and non-living allergens*. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.